By Paul Pannone
Samantha Goldberg continues to turn the wedding world upside down taking on major websites, infiltrating discussion boards and causing a general disruption to the smug, cushy little wedding business filled with self-proclaimed experts and pontifical people who (try to) hide behind the shield of God.Single-handed Goldberg crept her way into the Festivus weekend, turning a non-secular time into an Anti-Semitic discussion. eWedNewz will cover the story separate from this one dealing with Goldberg’s plight to get a single bad review removed from Wedding Wire.
Goldberg continues to badger Wedding Wire mercilessly and managed to draw out a normally silent Sonny Ganguly to respond to her. Coverage of the story has made its way into message boards– to the displeasure of some– that are reportedly putting pressure on Ganguly and Wedding Wire to stand firm.
Once again Wedding Wire shoots down Samantha Goldberg’s plea to remove a bad review in their review forum. Sources say Goldberg continues to poll her supporters on how a wedding website ought to be managed.
Ganguly recited the same policies given by others at Wedding Wire that sidestepped Goldberg’s earlier requests.
I hope you’ve been having a good holiday season. I wanted to get back to your last email as you mentioned my name numerous times. First, let me start by saying that I am genuinely sorry that you received a negative review. It looks like you have 19 great reviews that show a strong track record of work, but unfortunately bad reviews do surface occasionally. I have found that they can actually be used to a company’s benefit if handled correctly. Second, let me be clear that none of this is personal. WeddingWire is a neutral platform for reviews and we do not play judge or jury. At the same time, I would appreciate if you didn’t make it personal with any of our staff. Brendan and our team were genuinely trying to help.
To recap where we are:
2) We can adjust the response - We would like to work with you to come up with the best possible response. If we can make some minor tweaks so that the response does not seem like it is coming from WeddingWire, we would be happy to remove the disclaimer. More importantly, Brendan would be happy to work with you to craft a response to the review that is based on our best practices.
3) You can reach out to the client - Creating a great response is usually the best course of action since the goal is for future brides to see how you handled the situation. However, if that doesn’t seem good enough then the next step would be to contact the owner of the review.
Again, I am sorry your experience with this client was not as expected. You have a strong record of positive reviews and ultimately the goal should be to strengthen the number and quality of reviews you have. We adhere to a strict review policy in order to create a neutral platform for newlyweds and wedding pros alike.
Once again, we would like to be helpful to you in this situation. We have mentioned multiple times that the best next step would be adjusting your response. Let us know if you would like to take that route. I’ll be out of the country this week, but someone from our team can always circle back if needed. Hope you have a happy new year.
According to Goldberg she is down but not out.
“This is totally unacceptable and is way beyond reason. I’m sorry it went this way and forces me to regroup and take my next steps,” she told eWedNewz.
Goldberg did not elaborate on her statement.
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