Chinese Get more Aggressive while American Gown Makers Look on

By Paul Pannone

On the first anniversary of an unprecedented meeting in New York the American Bridal and Prom Industry Association convened members of the wedding media to update them on the progress of efforts to slow down the rampant piracy of American goods and conceptual property. Members of the ABPIA board gave the gathering a realistic assessment of the current status saying the campaign enters another phase of an expected long, arduous process.

Bob Cahoon of Maggie Sottero gave the media gathering in New York his honest assessment of a very difficult situation. Steve Lang looks on.

Steve Lang took his usual place at the start of the meeting but yielded midway to Bob Cahoon, president of Maggie Sottero and board member. Cahoon reiterated what Lang has been telling eWedNewz and the wedding industry for over a year staying consistent with the message. Both Cahoon and Lang went beyond the usual rundown of what’s been done so far and stressed how the battle becomes more difficult with each win.

“They’re not going to just sit still and allow us to gain any ground; to the contrary they’re becoming more aggressive and tenacious in their efforts, ” Lang told eWedNewz.

According to Lang the battles won so-far were only preliminaries of what is to come. The illegal use of imaging and explaining how it hurts manufacturers is a difficult legal battle. Now the greater use of technology changing the face of models, creating an entirely different image, makes convincing a judge of a crime more difficult.

Exuberance of a year ago turned serious this time around, as Lang and the ABPIA fight an uphill battle for support from an industry whose nation is under siege. Lang cited a  New York Times story of how the middlemen and layers of overhead are being stripped away from the chain supply of manufactured goods. Lang and Cahoon admitted retailers are part of the traditional structure and conduit between their products and consumers. But rising cost of operation inflates prices  and is forcing some stores, including Vera Wang, to figure out how to stay competitive while boosting revenue.

“We know all the challenges that exist; they’re not going to go away. All we can do is adjust our businesses to the realities that are out there. The best we can hope for is to slow down the deterioration that is taking place,” Lang told the gathering.

An ongoing poll shows 71% of combined replies so-far think the chances of beating online piracy are fair-to-excellent. 26% of combined replies say chances are poor-to-impossible.

 

Only 5% of current replies say they would not join an industry organization. An overwhelming majority say they would support an organization that was well-run, offered good benefits and was not too expensive to join.

 

An appeal to the gathered media to spread the word about the organization was reinforced by board members. Cahoon told the members of the media he keeps track of the perception of the organization’s effort by having Maggie Sottero sales people ask accounts what they think. The results of the surveys were not clear or available for review, but Cahoon mentioned the $100 dollar membership fee was sometimes an issue.

On his own, Lang brought up plans to provide affordable healthcare to the broader  wedding industry beyond dresses. But while poll results so-far show a strong sign of support, actual membership does not show the results.

 

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2013

Vera Wang Scraps $500 dollar Try-on Charge

By Paul Pannone

Because of a global outcry, Vera Wang has scrapped plans to charge Chinese shoppers a $500 fee. A Day after eWedNewz covered the story about Vera Wang charging the fee and negative global media coverage about their Shanghai store, a Vera Wang spokeswoman announced the charge was being scrapped as of today.

Fitting rooms are still free at Vera Wang and most bridal boutiques for now; but for how long?

 

“Please kindly be informed that Vera Wang has abolished appointment fees at her bridal salons worldwide starting from March 27, 2013,” the spokeswoman said in an email to the Reuters news agency, without elaborating.

The Wang organization claimed the fee was imposed to curtail some of the copying taking place. Their PR department also reported limited knowledge of the fee but quickly shuttered the plan as criticism grew along with media coverage.

Whatever the true reason, the prospect of Vera Wang’s policy sticking was music to the ears of retailers and some manufacturers we spoke with. Most say the Internet has disrupted their business, increasing meaningless store traffic, creating overhead and more cost to accommodate shoppers who want to physically see the merchandise, obtain SKU numbers and style information and then make their buy online for less money. But the rise of knock-off merchandise continues to plague the wedding dress business.

In 2012, China was the top source country for counterfeit goods entering the United States and the European Union (EU) with more than 70 percent originating from China, according to the latest customs seizure reports from the U.S. and the EU. According to the Counterfeiting Intelligence Bureau (CIB) of the International Chamber of Commerce (ICC), counterfeit goods make up 5 to 7% of world trade.

Currently, Steve Lang, owner on Mon Cheri, is embroiled in a battle to offset knock-off and online piracy. Lang’s effort includes forming an organization called the ABPIA that is gathering support in and out of the wedding dress business.

 

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2013

 

Vera Wang Chinese Try-on Policy Gets American Retailers Excited

By Paul Pannone

Vera Wang is making headlines again but this time not with a new dress design but for the honor to try a dress on. According to reports brides-to-be (in China) are being charged almost $500 dollars for an hour and a half appointment to try on Vera Wang merchandise. The fee gets deducted from the price of the dress– if they buy– otherwise the money is forfeited.

We wonder if stars like Angelina Jolie get charged to simply try on a dress before the actual sale. Or do they get paid for mock-up publicity?

 

Reports say the company is trying to keep from getting knocked off, protecting its brand and designs, much like American manufacturers who’re in a fight for survival against dress piracy in China. It’s unknown whether the Vera Wang company is serious about supporting the fight that was recently backed up by a New Jersey judge or if times are just tight for everyone, including the Vera Wang company.

So far the practice has not hit the United States but sources say Vera Wang is watching the PR and backlash. Last year Dolce & Gabbana drew criticism on Social Networks for disallowing picture-taking by Hong Kong natives but not tourists. The unclear guideline raised some issues that no company can afford these days with the rise and instant reprisal brought on by bad publicity over the internet.

In the United States, eWedNewz bridal sources say they’re thrilled at Vera Wang’s attempt to charge consumers to try on merchandise. Facebook responses included store owners who feel they’re losing sales to online dress companies who undercut their prices.

“Bridal Salon professionals spend a lot of time giving “professional advice” what is in style, how to accessories, negotiate, all these girls, not all, but the majority all they want to do is “showroom” your salon, take pictures, and won’t commit to buy, and they have already tried on 50+ gowns. You mean to tell me a gal can’t walk into a beautiful Bridal salon with boutique quality gowns( not you know who)and can’t find anything in their budget?? This is nonsense, because every store has gowns that should be falling off the racks in sales every day!!! Price…it is what it is…you can’t expect to buy St. Pucchi for $1000 including the veil,” said one retailer.

Similar thoughts given by all responding store retailers shows the deep frustration they feel towards the internet and how it’s affected their operation and ability to charge the needed mark-up to stay in business.

The discussion spilled over into the Wedding Water Cooler where we omitted statements from retailers in the group but focused on those given by sources not in the retail end of the business.

“A few bridal retailers in the US have instituted try-on fees in the past.  However, I’m not aware of any fee that’s as high as the fee that Vera is charging.  The retailer applies the try-on fee toward any merchandise purchased in the store.  It’s a practical and logical policy for name brand retailers.  I could be wrong about this but I believe that Kleinfeld’s has a try-on fee.   It prevents show rooming for internet sites.  In the long run, it may be the only thing that will prevent consumers from going to a retailer to try on a gown that they plan to purchase online.  I doubt that this policy will fly in small markets but I can see the benefit it provides:  it separates the lookers from the buyers; it allows the retailer to concentrate efforts on consumers who definitely will purchase at the store,” according to one WWC member.

Kleinfeld told eWedNewz they do not charge to try on their gowns but do take credit-card and other personal information to book the appointment. But, according to Kleinfeld in New York City, no money is charged to try on their merchandise and there is no obligation to buy from them. It clearly states on their website, picture taking is not allowed during the shopping appointment.

May I take pictures of the gowns while I try them on?

“We do not allow cameras in the fitting rooms while you are shopping. Once you have purchased a dress, you may take as many pictures as you’d like.”

 

eWedNewz will continue to follow this story. We ask for your thoughts and opinion.

 

 

 eWedNewz

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2013

David’s Bridal Banks on Digital as Print Continues to Suffer

By Paul Pannone

In an ongoing story a Press release by David’s Bridal gives strong indication they’re shifting more focus and resources to online, digital formats; going where today’s brides are. The move is consistent with eWedNewz reporting citing the outgoing CEO’s lack of prowess in the digital age and greater desire to make the necessary changes to keep David’s Bridal in their leadership role.

 

A Press Release from David’s Bridal includes findings from their 7th annual What’s On Brides’ Minds Survey. David’s Bridal found that the 2013 bride will plan, chronicle and culminate all of her wedding details with the help of social media, ranging from Pinterest to Facebook to Skype, banging the steady beat of declining use of print for wedding planning even louder.

According to David’s Press release;

“The big news is that everything has gone digital, and the new tools of the trade are a smart phone or a computer instead of a wedding binder.”

eWedNewz reported David’s Bridal was on the auction block last June, under mounting pressure as a giant leader in a declining market. After shedding losing parts of their business while adding designer brand Vera Wang, sources near the story tell eWedNewz the shift to digital is a natural progression and plan execution to stay in the leadership role in a changing market.

Current poll results show 62% of replies feels Leonard Green was smart in dumping their majority stake in David’s Bridal, 12% say they weren’t. Undecided, 23% say it remains to be seen. With the current Press release we will be watching the poll results very carefully.

 

 

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2013

77% of Poll Strongly Suggest Good People Need to be Sharp Business Owners

By Paul Pannone

An ongoing eWedNewz story riled up some small business owners last week who couldn’t grasp the changes taking place or who think they’re able to hide the truth. On a much lesser scale of importance, some grumbled because they cannot tell this reporter what or how to tell the story. But grumble they do, as an ongoing poll shows the profound changes and how meaningless the self-important have become.

A rising poll so-far shows 77% of responses feel small businesses owners need to step up and become better, sharper business people not good people in a business. The data supports experience with most emotionally driven owners who think they’re entitled to consumer loyalty; failing to understand they, along with corporate owned businesses, need to placate to the real boss– consumers.

 

 

Online discussions with some pretty tough sources agree the changes are not only needed– they’re overdue. For the first time business owners who’ve moved away from flooded markets and hope for success are giving their unbiased view and specific information of how they’re succeeding.

Melinda Massie changed her profession but not her recipe for success.

Melinda Massie, an ex-event planner in Texas, moved to a new career over two and a half years ago. Massie looked at her event planning business logically, with an unbiased view and decided it was time to move on. But first Massie gleaned experience that will follow her along life’s path and greater success. Today she shared her view about where small business owners are and where they need to go.

“Can a small store compete with a big box on discounting alone? Not if you want to make a profit. However, what we small companies can do is play to our own strengths and make those our selling point over price. Who is our target market? What do they want? Play to that and offer the personalized, individual customer experience. What small shops can do that large ones can’t is act quick. If something isn’t working we can make immediate change without going through a bunch of corporate bullshit. We can create personal connection and inspire loyalty in our customers while the larger companies will have more of a challenge with that. You can bitch about the differences or you can let them inspire you to focus on what makes you and your business stand out and shine.

Does that take more time, thoughtfulness and energy? Hell yeah it does. Customers also feel that and respond well to it. If they don’t, they’re not your target market. And if you’re not willing to do it, then you may as well throw in the towel and go to work for someone else,” according to Massie.

eWedNewz is watching similar moves from other planners who’ve learned the hard way there may be no profitable future in a saturated wedding market.  We’re also watching how hucksters selling false information to new wedding businesses are failing to Double Their Business.

 

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2013

Old-thinkers Holding on Like Passengers on the Titanic

By Paul Pannone

The sweeping changes brought about by technology is a topic of discussion in Social Media areas but are really discussed by  those willing to embrace the changes. In contrast the changes and falsified– and denied– by those who’ve managed to make a living purporting to know more than the average business owner.

eWedNewz continues our investigation into Marketing Gurus and those who classify themselves as experts in areas they have no business being in. Along the way our coverage into why the old wedding industry accepted standards are slipping into darkness has gained support from respected institutions of learning, bridal publications and other sources who can no longer deny the world of weddings has changed forever.

eWedNewz continues our investigation of wedding marketing gurus and self-proclaimed experts who purport having the lifeboat answers in an extraordinarily fast-paced world of technology.

 

Our investigation deals with some of the older members of the wedding community who are huddling together trying to downplay eWedNewz reporting, hoping their names won’t appear and blow their cover. A recent story involving an  ABC 20/20 segment exposing some of the practices in the wedding business drew concerns of many hard-working members who’ve had to defend and separate themselves from some of the unscrupulous. 66% of an ongoing poll  says there are good and bad in the industry; no more or less than in other places. But further investigation suggests some of the well-known names (of the past) are taking advantage of the situation, leveraging free publicity from the 20/20 segment to promote old selling tactics and ideas from which the misinformation and perception comes from in the first place. Our investigation on that part of the story continues and will be released later this year.

Commenting on the changes due to advances in technology, Melanie Hetfield, said the following:

“Both Websites and Social Media have plummeted the sale of magazines.  Times change very quickly, what will happen in the next 10 years remains to be seen. 100 years ago the horse and cart was still the main transportation, but has passed very quickly.

Magazines need to be taking advantage of the Social Media and promoting those who advertise in their magazines. They should also have limited material shown on their websites and small charges for members to read the full magazine online. Apps also should be growing for magazines, but are not. When you think now that computers that can be attached to you as a watch are being created, it really is a time for traditional companies to rethink where they stand.

 

What do you think? Has the wedding business fallen behind, looking to old ideas from marketers who can no longer give the most current information?

 

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2013

The Week of February 11th in Review

 

 

 

By Paul Pannone

The wedding business continues to undergo the necessary changes to again appeal to consumers who’ve taken flight away from the same misinformation that’s been around for several generations. A move away from traditional methods of planning a wedding and towards recommendations from friend, family and trusted sources leaves many wedding marketers and those who (prey) make a living on the emotions of couples high and dry.

An ongoing poll shows 46% of respondents  feel wedding websites are outdated, no longer a factor and to the extreme extinct, now that the use of Social Media grows exponentially.

As a result newsstand sales of major bridal publications, specifically BRIDES magazine, continue to slide. eWedNewz readers say they’re amazed to learn subscription rates seem to rise as quickly as newsstand sales decline.

The distribution of printed material is hurt by both digital mediums; websites and Social Media.

eWedNewz continues to investigate the source of negativity in the wedding business, fueled by old-time marketers who have a firm grasp on the past and are unwilling to let go.

 

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2013

 

 

Social Media Adding to Website Slide; both hurting print

By Paul Pannone

In the latest eWedNewz coverage involving the decline of traditional media, conventional websites are taking a beating.,  As far back as mid 2011 eWedNewz questioned the sustainability of static websites. Today webmasters who say they’ve made millions over the past decade admit they’re suddenly forced to reinvent themselves because of the Social Media explosion.

The growing use of Social Media displaces the need for websites; that displaced the need for printed products since the late 1990′s. Both Websites and Social Media have plummeted the sale of magazines.

 

In the beginning there was the Information Superhighway, A.K.A, the Worldwide Web. Blank stares soon became familiar with the term that gave way to the Internet and later just the Net. E-mail was some futuristic way to communicate and the letters AOL was the facilitator, connecting us with friends and thoughts.

Marketers jumped on banner ads charging exorbitant fees to tap into traffic with inflated numbers that were indisputable. Today banner ads are a joke, along with excessive hosting fees, domain name procurement and all the mystical SEO propositions put forth by Hucksters trying to make a buck. But can websites really totally fade away?

Not according to Wedding Water Cooler members who say they have a place, along with printed product experts.

Newest member of the Cooler, Dorinda Duclos told eWedNewz:

“Build it and they will come?  Yes…and no. Not without a lot of hard work and the right web master.  But that’s not to say that a well-built site won’t bring clients.  The social media takeover does not replace a traditional website.  It enhances it.  For example, you have a new product you want to promote, so you add it to your website.  Who sees it?  If you’re lucky enough to place highly in the search engines then maybe a few more people will.  Now take that same product back to Facebook, upload a picture, write a description & link it back to your website.  You now have a captive audience, through your fan base, (although with FB’s many changes, you may need to promote the product) who in turn will view your product, click the link and land back on your website.  This gives them the opportunity to view more products.  A traditional eCommerce website also allows the client to immediately purchase directly from there.

Pretty doesn’t mean better.  A flash site is a big no-no today because it won’t convert to mobile.  Unless you have code within your site that alerts when the user is accessing your site from a mobile device, they will not see your pages as you do when looking from your computer.  The code makes the necessary switch to a site that you’ve built specifically for mobile access.  Most websites today have this.  There are a few companies that offer the service and will actually build the mobile site for you.  You just have to add the html coding into your site.

The most important thing you can do is refresh your website’s main landing page as often as possible.  This helps keep content fresh and let’s the search engines know there’s something new to index. (Proper coding for Google, yahoo, etc is also needed for this)

Are websites dead? No.  Are they fading? Perhaps.  It really all depends on how much effort you, as the business owner, put into it.  You can’t expect a flower to grow without watering it.  Same thing holds true here.  Don’t think because you have a website that you have business.  You’ll wilt and eventually die…” says Duclos.

Duclos agrees with other business owners who realize launching a website is not the end of anything but only the beginning of the non-ending plight to promote the site. Experts tell eWedNewz the time and cost of standard websites has come crashing down, especially over the past six months. Webmasters who say they’ve made millions since the late 1990′s quietly admit the impact of Social Media has been destructive to their business. Add to the mix out-of-the-box products by Word Press and the “free” effect of available products (Facebook, Twitter, Linked In, etc) allowing business owners to post their own content and update their pages, it’s no wonder the thriving website business is suddenly in serious trouble.

On ongoing poll shows 57% of respondents look to the Internet for their  marketing needs (33% Social Media – 25% e-mail blasts). 16% say they use print. What do you say?

 

 

 

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2013

 

Poll Shows BRIDES Newsstand Sales Slide Just a Sign of the Times

 

By Paul Pannone

The shocking release of declining newsstand sales at BRIDES magazine stunned print media experts who either worked for or against the Conde’ Nast property. An ongoing eWedNewz poll shows the magazine is just another victim of the general decline of print. The poll shows 61% of respondents so-far say Print will continue to decline while only 17% of replies say print and digital have finally found  a way to coexist in harmony.

 Available data suggests the damage inflicted on printed products by the internet.

eWedNewz coverage of how print and digital struggle to find a common ground tells of how all media is affected by the decline in marriage and formal weddings. With more places for brides to quickly search for what they’re looking for– for free– print has been hit the hardest, shown by declining newsstand sales; the barometer of how healthy a publication really is.

Finding the balance involves full-time effort, according to Sheryl Davies, who looks for the right mixture of print and digital. Davies gave her view of how websites are affected by Social Media, challenging digital the way DOT.COM challenged print.

“A good website still depends on good, reliable content and the ease of gathering the information a bride needs to host her wedding. Brides are tired of always being “advertised to.” They also want to research each service that they need to hire and for that they require information. Sometimes a company just needs to market. A wedding is an expensive proposition and not one of those brides wants to make a mistake and waste their hard earned money.

Cluttered websites make brides run away. They are busy people and more confusion makes them crazy. Keeping it simple, providing what they require and being real is what they want. Social media is fine if you are not looking for a target niche market,” according to Davies

Onlookers outside the wedding business reading the newZ, including O. Liam Wright, gave his view to the sinking numbers at BRIDES citing how digital moves faster than print. After reading the eWedNewz story about the changes at BRIDES involving their sinking newsstand sales Wright said:

“Interesting stats. While I am not an expert in your field. I certainly understand the sweeping effect of well positioned technology as see in the huge decline in use of I.E. (Internet Explorer) from 55% in 2008 to only 14% in just 4 years – with Google Chrome taking position as the dominant web browser used world-wide today (source: http://bit.ly/XvmibP ). Bruce Sterling in his book “Shaping Things” talks about the Line of Empire – which, once it’s crossed, certain positions can never be reclaimed.”

What do you think; will print ever return to where it once was?

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2013

The Wedding Business in Worse Shape than First Thought

By Paul Pannone

An ongoing eWedNewz investigation shows the wedding business is in worse shape than anyone is willing to admit. Information and interviews across all channels of the business, including the part reported to be the most important; the dress business, shows severe damage caused by the collapse of the economy in 2008 and a slow recovery through 2011 and most of 2012.

Like brides, dresses come in all colors, not just white. Tuxedos have been replaced by black suits, navy and tan colors and everything you can imagine.

eWedNewz watches trends that includes the longer wait of men and women deciding to get married. The average age for first-time marriages continues to rise.

“The median age for a man’s first marriage was 28.2 years in 2010, up from 26.1 in 1990. The median age for a woman’s first marriage was 26.1 years in 2010, up from 23.9 in 1990,” according to www.infoplease.com  sourcing  U.S. Bureau of the Census information.

According to Census information the combined average age of men and women since 1960 has increased nearly 21% and has continues to rise world-wide. World trends show an even greater increase to resisting marriage. In the UK the average age for men and women hit 30 years this year citing Pew research while exploring probable causes.

Shedding tradition and traditional values continues to affect the number of marriages but also the formality of those weddings that do take place. Stylish, non-traditional weddings express the thoughts of couples who no longer want to be told what to wear, how to feel or plan their day.

Trends and shifts from normal wedding business finds those who plan to stay in the business are forced to change their operations to adapt to the shrinking numbers. Khalilah Olokunola of A Boxed Event and member of the Wedding Water Cooler shared her thoughts in the controversial forum:

“Many vendors I know have tripled up-not fine tuning their business to meet the demands of the changed times but instead (add) a whole new business . IT seems acceptable in some circles to be the baker, designer, director,planner and videographer- and no I’m not making that up there is a business that offers that.

Gone seems the days where you have to have skill and experience before you could add a title to your name. If you truly want to be successful you have to work hard, hustle hard and accept constructive criticism from more seasoned veterans. Geez I do all the time , I’m a coolie.

With brides and other “socialistas” decreasing their average budgets we all find ourselves redeveloping our business plans and offerings but still maintaining our integrity by offering the better bang for your buck,” says Khalilah.

Khalilah and others say the wedding business is flooded with services and products, challenging the pricing ability for vendors who seem to increase faster in numbers than the market shrinks. Plainly put there is no more need or room for another DJ, gown manufacturer, limousine company or any of the products to create traditional weddings. There are even too many catering facilities who’ve been forced to service a broader spectrum of events to keep rooms, kitchens and workers busy.

While investigating the story about the wedding dress business we’ve uncovered a growing number of outside sources infiltrating the business forcing manufacturers to take action. Recent advancements in the fight against pirates who’ve crippled the wedding dress business received no credit from skeptics who say the damage is too deep, too wide-spread and can never return to normal levels.

Across all channels eWedNewz watches and reports the changes taking place at places like David’s Bridal down to the smallest bridal stores who say they’re ready to throw in the towel. Decisions to sell majority equity stakes to investors like the one involving Jim’s Formal Wear become more and more common-place. Store closures servicing the wedding business are expected to increase, as manufacturers and suppliers tell eWedNewz they can no longer manage growing debt because accounts can’t meet their obligations.

Newsstand sale of bridal magazines continues to plummet giving some ammunition to pundits who say digital is killing print. But a closer look by eWedNewz shows grandfather wedding websites like TheKnot.com are also taking a pounding. eWedNewz exposé  stories about scandal, sexual debauchery and reported mismanagement of resources culminated in the death of morph digital/print companies like Get Married. So-far the rebirth of the company failed to come close in recapturing the glory the original launch created before the crash in 2008, now that the wedding business is older and wiser about the fairy-dust that surrounds them.

Planners of all sizes, including celebrity, say they’re looking to exit the business or expand into a broader range of services, no longer able to cut costs or charge enough fees to make it worth their while. Even “Wedding Market Gurus”, A.K.A, snake oil salespeople, are finding it difficult, if not impossible to charge speaking fees they did just a few short years ago. Most avoid our questions and keep pounding their drum of bullshit, acting as though everything is fine, while others see the changes and become alarmist, claiming to have the answer in some seminar or class.

Even hopefuls who thought the addition of Same-sex marriages to the wedding market, backed by the leader of the free world, say the events has so-far been just a small blip on the screen.

Olokunola again gave her view on how some of the troubles could be fixed:

“When the people who govern wedding magazine, trade shows and associations get real maybe– just maybe– it’ll get better. It’ll make it harder for scammers to scam and players to play and when we stick together as a whole. I believe a shift will take place towards an up direction and its there that the industry can begin again,” she said in the WWC forum.

Christine Boulton of Think Like A Bride told the Cooler how some companies are successful in the very tough business climate.

“There has been some serious restructuring in our business over the last four years. Business owners have changed their thinking; they are going after new markets and they have stepped away from an attitude of arrogance. In short, they stopped thinking of themselves as “artist” and begun to see themselves as businesses.”

Endless discussions clearly show the end of the wedding business as it once was. Is it time to stop discussing and look at what the information clearly tells us?

 

In an ongoing poll 32% of respondents so-far say the wedding business is rebounding but slowly.

What do you say?

 

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2012