Brides Makeover Hides a Multitude of sins

 

By Paul Pannone

Since booting Mille Martini Bratten in 2011 changes at Brides magazine reflects the overall revamp at Conde’ Nast since Chairman S.I. Newhouse Jr. hired management-consulting firm McKinsey & Co. in 2009. The removal of Bratten was the number two most read eWedNewz story for 2011 topped only by the shutdown of Encore Studios.

 

The jury is still out for the Brides revamp.

 

After years of criticism by advertisers and the constant pressure digital competition, critics say they’re watching the high and mighty come crashing down, despite efforts to save whatever is left of their business.

Sources weighing in on the revamp of Brides this month say they’re seeing the softening of a once very rigid and regimented Conde’ culture. Some point back to eWedNewz reporting citing the unprecedented time when they actually communicated– never mind admitting to an error. All took notice of Bride’s participation in New York; something that would never had happened in their glory days.

On and on, the past is dredged up since eWedNewz reported Brides magazine would be getting fatter earlier this year. Critics have lined up to throw rocks at Brides, Conde and its management for past transgressions. Now that the magazine’s revamped May issue is out, eWedNewz sifts through the reviews, comments and assertions to find out what people really think.

Critics– and believe me there are plenty– give their honest assessment, trying hard to understand what is to be accomplished over the long haul. Some feel the edits are better than they were in the past. Descriptions of younger, smarter, chique and more relative to the average consumer are heard. As a business and revenue generating entity is where the magazine takes it on the chin.

According to sources the magazine looks and feels different with the use of better paper. The toughest critics say it’s a smokescreen to hide the slight differences in advertisers. Assertions say fragrance and cosmetics advertising are all Conde Nast Group buy advertisers and doubt there is any additional revenue in the end.

Trained eyes saw the use of three consecutive front covers used by Entertainment Weekly in the past. Advertising pros saw three different designers and at least two different models for the three covers featuring Elie Saab, Yumi Katsura and Liancarlo gowns. The toughest critics say there was little new innovation; rather better implementation of existing features used in the new Brides format.

Following the coverage from other sources some cite fluff pieces that say Brides pages are up by 2% in the May issue.  While any increase is a positive in this economy, further examination compares a 2% increase of about 300 pages (+6 pages) hardly makes up for the 100 page reported loss in the first quarter of 2012.

 

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2012

The Week of January 9th in Review

 

By Paul Pannone

 

 

 

The top newZ story for the week of January 9th involves the upside down wedding dress business where manufacturers open stores to become retailers. A current poll shows 80% of respondents oppose the move saying manufacturers would clearly become competitors with retailers that are already struggling.

Reader interest in an ex-Encore employee admitting the company wanted to sell direct to consumers made the story the number two most read story this week.

The problems at Martha Stewart continue, as the Hallmark channel cancels her show.

 

 

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2012

Top eWedNewz Stories for 2011

 

By Paul Pannone

 

 

The top ten eWedNewz stories for 2011 are  embedded in the top twenty for the year. We omitted half the stories that involved the Situation because of his ability to tweet a headline and skew the numbers with his millions of followers. Starting from the number ten most read story here is what eWedNewz readers were interested in:

10- Philip Cornier Pushes the Right Men’s Formal Wear Look in Advertising Ex-Bridal Guide employee, Philip Cornier, ventured out on his own this season styling photo shoots, web sites and PR campaigns for new dress companies.

9- Ex-Encore Employee Condones Despicable Act; asks for understanding Ex-employee, Brian Lawrence, asked for understanding for the unexplained shutdown of Encore Studio that screwed vendors and customers who put their faith in the company.

8- Cutbacks and Layoffs Slated at Martha Stewart Readers wanted to know about the downsizing of the most famous turkey stuffer on the planet. Martha made headlines several times in 2011.

7- Vera Wang Project gets Rat Status from Carpenters Vera Wang got the cheese this year for hiring scabs to work on renovations to the company’s headquarters.

6- Priscilla of Boston to Shut Down In a virtual dead heat with the Vera Wang Rat Status story, it was the end of the road for the POB stores. Ironically the addition of Vera Wang products in David’s Bridal stores is credited for the shutdown.

 

 

 

5- Martha Stewart gets Out of the Wedding Website Business in a Nick of Time In a late year story Martha made top news by dumping her shares of Wedding Wire to a company called Catalyst. Sources close to the story told eWedNewz they’ve tried to sell the shares for some time.

4- More Major Wholesalers give FLOW Thumbs Up and Orders FLOW formal stepped up as the tuxedo world’s top supplier, leveraging major brands including Ralph Lauren, Calvin Klein and Joseph Abboud. FLOW shocked the conservative tuxedo world with the addition of the Situation, infusing a contemporary name, style innovation and an edgy approach to an otherwise boring business.

3- Celebrity Planner Speaks Out Against Wedding Wire and other Wedding Directory websites Another late-year story posted in the top ten, as Samantha Goldberg revved up her keyboard, ranting and raving against how directory listing websites work. The story continues into 2012.

2- Conde’ Nast Boots Millie Martini Bratten from Brides In an effort to shake up their sagging sales at the news stands, Conde’ Nast ended their long-time relationship with Mille Bratten.

1- Encore Studios Shuts Down 2011 saw the end of several companies; among them was Encore Studios. A seemingly healthy, viable company closed its doors overnight, leaving vendors and brides stranded. The story was boosted by angry consumers looking for information about their pending orders.

 

 

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2012

The Week of November 21st in Review

By Paul Pannone

There was more bad news for the XO Group (NYSE: XOXO ), known to the wedding business as the Knot, as birth rates decline in the United States. In a shortened Thanksgiving work week the story was the most read by eWedNewz subscribers. Shares of  XO Group stock were down .18 cents a share, trading down to a 52 week low of 6.67 a share.

The Calvin Klein brand is among the most sought after formal wear name online. 

 

There is more of the same bad news for Get Married according to eWedNewz sources. Reported negotiations between the struggling media/advertising company and at least three digital and traditional media organizations have cooled, as Get Married tries to find a partner or possible buyer. CEO, Anita Brady continues to duck calls and emails for a statement.

Consumers are wondering what happened to Encore Studios. The invitation company shut down suddenly without any explanation raising questions to the overall health of the entire invitation business.

Regis Philbin retired last week and will always be remembered looking great in a tuxedo.

Consumers are looking for better branded formal wear online; searches for Calvin Klein and Ralph Lauren remain the two strongest and sought after names in the industry.

 

 

 

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2011

The Invitation Business in Turmoil

 

By Paul Pannone

The wedding business continues to evolve and change, moving away from traditional and costly methods that no longer appeal to today’s couples. Several areas of the wedding business have been hard hit including invitations, replaced by DIY and less costly products.

Simple but elegant?

 

Distress in the business is being watched after the sudden failure and closure of Encore Studios in September. eWedNewz reported the company would not exhibit at the National Stationery Show back in May, sending up a red flag to the health of the company that ended in the failure. Unofficial statements from Brian Lawrence, a former employee of the company, told eWedNewz the owners would divert the money that normally was spent at the show to other more productive programs for their accounts. The statement proved false and eventually left accounts and consumers in the lurch.

eWedNewz has now learned other companies did not participate in the show over the past few seasons. Producers of the show are reaching out trying to recruit supporters to help bring back some of the lost exhibitors. eWedNewz obtained this letter appealing for help: 

I thoroughly enjoyed seeing many of the Delegates during the May 2011 edition of the National Stationery Show. Your deep commitment to the Show and passion for our industry is inspiring, and it is a true privilege to have your advocacy.
 
     Looking ahead to the 2012 National Stationery Show, it is our goal to re-engage many of the companies that have taken time off so that NSS can continue to showcase the breadth and depth of the social stationery category.   Past experience has proven that when we partner with our loyal retail friends to work toward this goal, the mutual influence heeds results!
 
      May I call upon you to be an ambassador in our efforts either through phone calls, e-mails or face to face conversations?
 
      If you are willing to assist, I would provide a list of key vendors, contact information for them and some general talking points as a tool.  I would ask you to identify the companies on the list with whom you have a relationship and would be comfortable calling.  A quick phone call is all it takes to plant the seeds in these early planning stages. My team and I will follow up with each vendor in the coming weeks and months after we know the outcome of your effort.
        I know how busy you are, particularly at this time of year.  Let me say thank you in advance if you are able assist and accept my invitation to attend our flagship educational program “Future Conference” on Sunday morning May 20th.  
 

eWedNewz is following up this story and welcomes your views.

 

 

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2011

The Week of October 17th in Review

By Paul Pannone

Another chapter of the Encore Studio saga came to light this week  protecting the rights of creditors but somehow falling short in the protection of the true victims. In the unfolding story, an ex-employee, Brian Lawrence, asked for understanding for the owner of the company. Now the law firm representing creditors guard their rights. Who is watching out for the real victims in this horrible story?

The law protects creditors of failures but not the true victims of Wedding rip offs.

 

Wedding and Social event consumers are at the bottom of the priority list getting jipped, ripped off and not given value for their dollar. eWedNewz has been watching the practices of some seedy tuxedo operators renting old, outdated merchandise and (over) charging customers. Awareness is growing and could even involve some government intervention.

Both stories are being read by consumers and honorable members of the wedding industry providing behind the scene information, showing concern for the practices that tarnishes the integrity of the business.

eWedNewz expands our look at wedding rip offs. If you have any stories, comments, thoughts or need help please contact us.

 

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2011

The Week of September 19th in Review

By Paul Pannone

The week of September 19th, 2011, was dominated by the sudden closure and despicable acts coming to light by one of the most respected wedding invitation companies, Encore studios. An ongoing eWedNewz investigation is uncovering lies and a deceitful game played with trusting vendors that looked to Encore’s track record of reliability.

But the record came to a sudden halt when brides left in the lurch were told they would not be getting what they paid for.

Kendra Kroll exhibiting her products in Chicago told eWedNewz she feels terrible for brides that are now scrambling to make other arrangements for their wedding invitations.

 

 

“They are the real victims in all of this. I am so proud of my fellow members in the Wedding Water Cooler that came to the defense of the brides and are reaching out to their resources to help,” said Kendra Kroll, exhibiting at the Chicago Bridal Market this weekend.

Kroll and others at the market are stunned at the Encore failure and commented on how an ex-employee wanted understanding for his former employer.

“That is just plain wrong and loses sight of future ramifications; how brides will be more cautious than ever to turn over a deposit. For vendors, they should be very wary of whom to work with. Encore was not some fly-by-night organization, they were a market leader,” said Sheryl Davies.

Davies, Kroll and other “Coolies” including Samantha Goldberg and Stacie Francome are helping brides fill orders and doing their best to right the wrong turn taken by Encore.

eWedNewz continues to gather more responses from vendors that allege Encore accepted orders and payments for website programs up until the week of the closure.

 

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2011 

Screwed Encore Brides get help from Wedding Water Coolies; Brian Lawrence Grumbles

By Paul Pannone

Brides are still scrambling to recover from the cowardly way Encore Studios shut down operations with pending orders that remain partially shipped. The story is being widely read by wedding industry sources that say they’re shocked that a company that outwardly seemed as solid as Encore has simply vanished overnight.

Media personality Samantha Goldberg and other Wedding Water Coolies can be fun, light-hearted and charming. But never attempt to hurt their precious brides or you will see fangs, claws and heated passion that will cripple your soul.

eWedNewz thanks the Wedding Water Cooler members for stepping forward and making amends for the crummy people of the wedding business. 

 

 

eWedNewz is contacted by invitation sources offering their help for stuck brides saying they are the first priority at this time.

A discussion with Eddy Martinez of Natural Impressions in Florida told eWedNewz, “This is unheard of. We have been inundated with calls regarding Encore since noon Monday. Frantic retailers and brides alike looking to see how we can help them fulfill their orders.  We are trying to accommodate their needs.”

Martinez was alerted by Wedding Water Cooler member, Stacie Francombe when she read a touching email posted by eWedNewz in the Cooler. Tiffany A. Todd of Colorado. Tiffany wrote to eWedNewz saying:

“Thank you for your article on Encore’s sudden closure and failure to warn and communicate with vendors/consumers.  I am one of probably many brides who has been scrambling because of Encore’s failure to communicate.  My wedding is November 12, and we rushed delivery on a $2,800 Encore order last week.  Fortunately, our envelopes and invitations/cards got here on Tuesday, but the pocket-part that assembles them has not arrived. 

We don’t have time to wait beyond tomorrow to see if they show up since we’re running up on the 6-week out mark.  My mom and planner have been working around the clock to devise a ribbon mechanism to assemble the suite so that it’s not all just floating around in the envelope.  And who knows, the pockets could very well show up on Monday after we’ve sent everything out (which would create an interesting payment dilemma, since we struggled with our vendor but eventually got them to release the invitations to us by paying for ½ the order). 

I, too, was frustrated by the tone of Bill Lawrence’s article.  He did not once mention the poor brides out there who are anxiously waiting for their invitations to arrive and will be left in a crisis if, like me, they were tight on time getting their invitations in and out.  No matter what has befallen a company, it owes its customers the respect of getting a statement out that clearly informs them of what will happen with pending orders.  I can only be glad that I actually received the invitation, unlike some out there who will be left with nothing!”

“Bill” Lawrence is Brian Lawrence that very well may be trying to change his name. Lawrence pissed off many others that are contacting this newz source saying he is inept. Apparently Lawrence’s Humpty-Dumpy style feels for the owners of Encore but neglects the real victims; the consumers that trusted the heartless people of the wedding industry. Lawrence and other wedding industry associates that do not have a clue how to run a wedding business; but just spout useless data and irrelevant information find themselves huddled together supporting theories and concocted ideas.

Back in the real world people like Eddy Martinez replied to the distressed bride saying, “Tiffany, if you would like to discuss, please give us a call in the morning at 877-408–8863 or email us. We will be happy to try to help you get your order completed. It would be great if you have or can find an item number or photo of the original.

Meanwhile, please take a look at our website in case there is something similar we can reference, www.natural-impressions.com

Feel free to contact me if there is anything else I can help with.”

Sincerely,

Eddy Martinez

Other Coolies stepping up to help brides includes Samantha Goldberg. “Sammi” tossed Tiffany an anchor and more options saying:

“Tiffany

I have been working with CNN and various networks to offer items that have been lost etc…Via Irene etc…However, with the unfortunate changes with our industry,, many have dealt with this issue. The good news…I found a vendor who is willing to donate your invites and eat the cost…If you would like to work with this person I can connect you. 

I do know this will all be just a memory as the BIG prize is who you will see once you make it to the altar.”

Samantha Goldberg

 

Jim Duhe at Bridal Guide initiated some programs to help abandoned brides calling the the whole ordeal pitiful.

“I’m quickly deploying help as fast as I can. Brides can contact Kristin O’Gorman-Klein, she is in charge of web activities at www.bridalguide.com ,” said Duhe.

WW Coolie, Sheryl Davies, feels for the brides and says events like this blacken the eye of all vendors, everywhere.

“Whenever we can offer assistance and lend a helping hand to a bride who has been burned for whatever reason- we as the Water Cooler as doing our job to its highest level. They are our market, our bread and butter and the voices that can make or break a vendor. Way to go, Stacie and Samantha for offering resources. Very cool and mensch-like.”

 

Sources tell eWedNewz Brian Lawrence is quietly crying foul over the eWedNewz coverage. Attempts to contact Lawrence were unsuccessful by press time.

 

 

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2011

Ex-Encore Employee Condones Despicable Act; asks for understanding

 

By Paul Pannone

eWedNewz continues our investigation into the sudden closure of Encore Studio. Without any official notification the company has apparently ceased operations from their New Jersey location.

Attempts to reach the owners are ongoing but unsuccessful. Calls to the company’s main number, toll-free number and general email have so far not been returned. Discussions with accounts that said the company’s toll-free number was being answered earlier this week is no longer a true statement. In short, Encore accounts have been left in the cold.  

Angry sources near the story say it’s becoming the new normal; to screw the hardworking people of the business.

According to a Wedding Planner in the D.C area that will only comment anonymously, “I (kind of) know Bloom (was) leaving vendors high and dry. They said they will be shipping out orders but customer service (was) scrambling to get things done. Oh I forgot that is OK in America; scam those who work hard then prey on the ones that are professional.”

eWedNewz interviewed long-time employee, Brian Lawrence. Lawrence was essentially forced out of Encore in 2010 after many years of service when the company attempted to develop a website bypassing accounts and sell direct to consumers. Since his departure, Lawrence bills himself as the Wedding Wise Guy– a take on either having wisdom or being a Brooklyn tough guy grabbing his balls. After interviewing Lawrence, we’re convinced he is neither.

Wedding Wise Guy, Brian Lawrence, asks for understanding for his ex-employer, while confusion and scrambling in the marketplace could have been avoided if the people at Encore took a more understanding approach.

 

Lawrence involved himself in the Encore fiasco issuing a statement that asks for “understanding” at a time when vendors and quite possibly bridal consumers planning their weddings ordered Encore products. Victims may be left in the lurch in the months ahead– simply because they trusted Encore. In his statement, Lawrence writes:

“On Monday morning, September 19th, I received an email from an Encore dealer telling me that Encore was closed during regular business hours and asked if I knew what was going on? I tried calling and also went to their website, www.weddinginvitations.com, and saw it was taken down. This confirmed in my mind that something was drastically wrong. I tried calling one of the owners and emailing him.

Finally, late yesterday, an owner called me and verified the company was closed. He told me they were shipping all orders they could through the end of the business day Tuesday. Our conversation was brief and there was such sadness, it almost brought me to tears. He said that a formal announcement will be made, however the announcement may take some time.

If you are an Encore Dealer, you know that I had been the voice of the company for many years prior to leaving in 2010 to more fully focus on the growth of Local Traffic Builder. During my 14 years I came to know you and I understand how a delay of this information can impact you with your customers.

You need to pull the albums and put them in storage, remove display samples unless they can be exactly replicated and remove any images or text about Encore from your website. If we can help you with those site changes and help research other images from other brands, please let us know.

If you have an Encore order in-house or one that you were planning to place, some custom brands may be able to replicate certain items or come close, so you may try that route before informing your customer that they have to make an entirely different selection.

I also want to say that owners of other brands also contacted me with concern and they were gracious and very saddened by the news. Encore was a great company and both owners are gems of human beings. This must be devastating for them, so please be understanding. I am sure you will hear from them in their own words. I just wanted you to know to protect the interest of your business.”

Further discussions with our D.C wedding planner didn’t want to hear what Lawrence had to say.

“It is plain wrong on all accounts, since he (Lawrence) touted all things good. I know in my heart we all sometimes get overwhelmed with things and don’t want to ask for help; ignoring the signs of trouble. I’m giving the benefit of the doubt but I am a bit miffed on this; as to what he did. Not knowing all the facts, it’s the right thing to do. But today with Face Book they could have put up a post or something– instead of the snarky way it was approached.”

In our interview with Lawrence he told us Bob Bloom, the owner of the company, has health issues. According to Lawrence there were 70 employees at Encore in 2010. If the workforce was halved to 35, why wasn’t there a softer landing provided for Encore accounts? Lawrence had no answer.

We discussed the first sign of trouble in May when Encore passed on exhibiting at the National Stationary show. Lawrence agreed it was a  mistake on Encores part not to be there.

“They explained to me that they were taking the money that would be used to meet and greet people at the show and deploy it in more measurable methods,” according to Lawrence.

Mr. Lawrence could not specify what the redirection of the money was or whether it ever happened. Lawrence has no explanation why owners ignored attempts by this Newz source to gather a statement and could not disagree it could have been the beginning of troubles, as far back as May.

Discussions with members of the Wedding Water Cooler say they’re shocked at the failure of Encore.

“Encore represented the luxury, high-end of invitations and had a price that went along with that,” according to Jim Duhe.

 

Jim Duhe met with Brian Lawrence in 2010 but couldn’t grasp the concept of his business. Duhe later joked his legs weren’t attractive enough to overlook the shortcomings.

 

Duhe and other members of the WWC agree Encore, or any reputable organization, must do a better job of warning impending problems to their accounts.

 ”I’m saddened to learn that the owner of Encore is not feeling well. However, I am sure there is staff on hand that could have continued to service accounts with booked orders through the remainder of the year and probably into 2012,” feels Duhe.

Duhe told eWedNewz he had lunch with Lawrence in 2010 when he was going into business for himself but never really understood what he was pitching. Duhe shared some of the highlights of the meeting but failed to see how Lawrence was going to be able to replace the income he earned at Encore.

“Brian Lawrence is a wonderful person; but given the recent events, I have to wonder about his counseling abilities,” feels Duhe.

Discussions with Wedding Water Cooler members watching the sale of fairy dust in the wedding business say the failure of Encore confirms the challenges facing traditionally run wedding companies that are established but no longer appeal to today’s consumers.

Wedding analyst, Christine Boulton, agrees with Duhe’s analysis:

 ”The tip-off came back in May when Encore did not exhibit at the Stationary show. That went over everyone’s head, But from now on, people will be paying closer attention to what’s happening around them.Well, the smarter people will.”

Christine Boulton hopes wedding professionals carefully consider where they get their wedding marketing information from, expecting further failures in the coming months.

 

eWedNewz continues our investigation into this story and several other probable failures that provide wedding marketing, advertising and data.

eWedNewz welcomes your questions and comments.

Please post them here or contact us at Paul@ewednewz.com and 516-312-0090.

 

 

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2011

Encore Studios Shuts Down

 

By Paul Pannone

The phones are not being answered at Encore Studios; that’s because the company is shipping its last orders and will be shutting down. eWedNewz has learned no formal announcement was made or warning given to any of their accounts.

Encore studios in Clifton, New Jersey, is the latest casualty of the changes happening in the wedding business.

 

eWedNewz reported the 32 year-old company did not participate in this year’s stationery show sending up a red flag last May. Repeated attempts by this newz source to contact the owners regarding their decision were ignored

Sketchy reports leading up to the move by ex-employees sidetracked questions regarding selling direct to customers and bypassing invitation resellers.

Calls and attempts to contact the owners of Encore are ongoing.

 

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2011