By Paul Pannone
An explosive story involving a single bad review against Celebrity Wedding Personality, Samantha Goldberg, on Wedding Wire could reshape the way reviews are written, accepted and moderated. A review written by a disgruntled bride led to a voluminous exchange of emails and a reply written by Goldberg, assisted by her legal team that was canned by some of her critics.
According to Goldberg it’s not just about the bad review.
“This is for all the vendors in my life that have been wrongly accused of things they never did. These are good people that work hard all their lives, only to be judged by just a few sentences that does not give the whole picture and are damaging. To add insult to injury the proper checkpoints and means to refute the allegations are sorely lacking,” according to Goldberg.
But a few sentences are not in Goldberg’s vocabulary; ask Wedding Wire customer service head Brendan McClellan. After eWedNewz broke the story, Sonny Ganguly finally responded to multiple requests and gave Customer Service head, McClellan the task of dealing with Goldberg’s grievance. Since, lengthy, cumbersome and sometimes irritating discussions, posts and email responses ensued.
Onlookers following the story say Goldberg is over the top. Most feel Goldberg should take the single bad review on a curve– along with over twenty stellar reviews– and let the public decide. Friends and foe alike say anyone with intelligence will see the picture and come up with a favorable conclusion for Goldberg’s reputation and services.
But Goldberg’s stand is firm. In the latest email to Brandon at Wedding Wire, she’s given them until Friday to grant her wish.
“If I do not receive a response by Friday of this week, I will be forced to take action to protect myself from the defamatory nature of the post which is now a much bigger issue due to whom you spoke with and falsely advertised “complaint” activity that you are now a part of.”
In her email Goldberg gives no specifics of her intent of action but does accuse Wedding Wire of more changes made to the public exchange on her profile.
Onlookers compare Samantha Goldberg’s lengthy emails to Leo Tolstoy’s War and Peace.
Martha Stewart dumped her 40% stake in Wedding Wire last week leaving new owners, Catalyst, to mop up this Public relation nightmare.
eWedNewz continues our investigation and coverage into this story and were in contact with the new owners of the company for balancing statements.
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